Returns & Exchanges Policy

Returns, Exchanges & Our 365-Day Guarantee

If something goes wrong with your bag, or you simply want to return or exchange your order, we’re here to help!

How to start a claim
Email customer service at support@packanimal.com with your order number and a short description (photos help).

Our 365-Day Guarantee
We stand behind every Pack Animal bag. If your bag fails or doesn’t hold up within 365 days of purchase, we’ll replace it with a brand new one. Your bag does not need to be new, unused, or in its original packaging. We expect you to use it hard. Replacements are shipped to you free of charge, and you won’t pay return shipping on a guarantee claim.

The guarantee covers defects in materials or craftsmanship and failures under normal use, including zippers, seams, straps, buckles, and waterproofing. It does not cover damage from misuse, intentional cuts or burns, alterations, or loss or theft.

Lost or Stolen Items during Shipping

WE CANNOT TAKE RESPONSIBILITY FOR PACKAGES STOLEN FROM YOUR DOORSTEP, MISPLACED, OR LOST IN DELIVERY. You know your area best, please send to the most secure address possible. If tracking shows that a package was delivered, issues must then be resolved with the USPS, FedEx, or other involved shipping company.

If you need special delivery requirements, please email or call customer service with Name, Order Number, and details of delivery needs. We can add signature or overnight, according to shipping company parameters, at an extra cost to you, to be determined by our warehouse.

To file a claim with FedEx click here.
To file a claim with USPS click here.

If you have any further questions, please contact Pack Animal Customer service via email at support@packanimal.com